Genesys: Modernizing with Embedded Analytics
In this Age of Data there is a multitude of data sources. Genesys uses Microstrategy to bring it all together into a single platform and version of the truth to provide a full 360 view of the business to their customers. Valuable insights and ease of use has driven rapid user adoption - increasing the reach of analytics to many more users. By embedding Microstrategy in their Contact Center Solutions, Genesys is solving problems for their customers that no other company can.
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