66degrees Chatbot Performance Monitor
Developer
66degrees
Industry
Universal solution for enterprises deploying infrastructure/applications on GCP (Google Cloud Platform)
Description
The Chatbot Performance Monitoring Suite by 66degrees offers a comprehensive analytics solution, assessing sentiment analysis, user interactions, and "No Match" scenarios. It ensures bots deliver value and supports optimization of bot performance and operational efficiency with all necessary insights.
Highlights
As a Google Cloud Premier Partner with 15+ years partnering with Strategy, 66degrees builds consumer data apps that transform outdated infrastructure into innovative, cloud-based solutions for enterprises. Our expertise and flexibility consistently exceed clients’ expectations.
Enhance Chatbot Efficiency with Chatbot Performance Monitor by 66degrees
As companies deploy AI-driven chatbots to enhance operational efficiencies and improve customer experience, measuring their performance becomes crucial. The Chatbot Performance Monitoring Suite by 66degrees provides a comprehensive analytics solution, assessing everything from sentiment analysis to user interactions and identifying "No Match" scenarios at the conversation level. This one-stop solution ensures that bots deliver value and supports those responsible for their success by providing all necessary insights to optimize bot performance and operational efficiency across the organization.
Benefits
The Chatbot Performance Monitor Solution offers organizations an easy and cost-effective method for monitoring the performance of all deployed chatbots. Key benefits for your organization include:
Flexible Semantic Architecture
The suite offers a customizable interface for users to interact with bot performance data, going beyond rigid in-console capabilities. Clients can tailor reports and visualizations to their specific needs, improving the overall analytics experience.
Advanced Predictive Analytics
By integrating with BigQuery ML (BQML), the solution has the ability to add forecasting and predictive capabilities. Businesses can strategize operational decisions based on bot interactions, user sentiment, and behavioral trends.
Conversational Data Interaction
End users can query bot performance data using simple, natural language, eliminating the need for technical expertise. This self-service model democratizes data access, empowering business stakeholders to make informed decisions.
Seamless Integration
The solution integrates effortlessly into existing Google Cloud client infrastructures where conversational agents and dialogflow are deployed, helping organizations optimize AI-driven bots across various functions, from customer service to internal operations.
Use Cases
The value that the Chatbot Performance Monitor application brings to an organization significantly grows as more Chatbot applications are deployed to users and consumers. This solution covers a wide range of use cases, with some of the most relevant ones highlighted here.
- Accelerate the identification of issues that customers may face and improve decision-making process on how to solve the problem
- Improve chatbot engagement strategies
- Improve customer experience by improving the quality of the customer interactions
- Reduce customer wait times by providing more accurate information faster and improving customer experiences
- Improve all customer-facing corporate services
- Enhance customer satisfaction and operational efficiency in a cost-efficient way while lowering operational costs
