Snapshot
The Challenge:
Zebra Technologies needed to overhaul its customer-facing analytics solution to improve its scalability, self-service capabilities, and ensure a predictable cost structure. They required a robust BI platform capable of providing real-time, accurate data to enhance decision-making and customer performance.
The Solution:
Zebra adopted Strategy One, a cloud-native platform that integrated seamlessly into their Workcloud Workforce Optimization Suite. This new solution offered AI-powered, customizable analytics, self-service reporting, natural language queries, and strong data security. The microservices architecture ensured smooth performance, easy upgrades, and scalable solutions.
The Impact:
The implementation of Strategy One significantly improved Zebra’s operational efficiency and customer satisfaction. Real-time insights and faster data-driven decisions enabled clients to efficiently manage workforce optimization tasks. The advanced analytics platform helped Zebra set new benchmarks in customer service and business growth.
“The benefit is higher client satisfaction, which is always our number one goal.”
— Suresh Menon, Senior Vice President and General Manager, Software and Solutions at Zebra
Zebra’s solution, the Workcloud Workforce Optimization Suite, aims to help retail decision-makers maintain compliance and tackle the day-to-day functions of:
- Optimizing labor costs
- Accurate timekeeping
- Budgeting
- Forecasting
- Scheduling
- Task management
Case Study
Website
zebra.com
Industry
Technology
Zebra's Partner Count
10,000
About
Founded in 1969, Zebra Technologies develops cutting-edge technological solutions designed to give businesses real-time visibility into their operations.
With a workforce of over 8,200 employees, Zebra drives productivity and operational efficiency through solutions that empower industries across healthcare, retail, transportation and manufacturing.
Key Capabilities Leveraged by Zebra
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Cloud-native platform
Self-service reporting
Customized, AI-powered analytics
Seamless embedding and integration
Natural language queries and Gen-AI bots
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Multi-tenant option for scalability
The Challenge
Zebra Technologies needed to replace a legacy system to improve self-service capabilities for its customer-facing analytics solution. Additionally, Zebra was looking for an easily scalable solution with a predictable cost structure.
Zebra prioritized a Business Intelligence (BI) platform that could provide real-time, accurate data for better decision-making, while improving performance for their customers and giving them access to powerful, customized analytics.
The Solution
Recognizing the need for an advanced, adaptive solution, Zebra Technologies switched from its legacy enterprise analytics solution, and integrated Strategy’s cloud-native platform, Strategy One, into its Workcloud Workforce Optimization Suite.
The advanced analytics platform offers a versatile self-service reporting suite powered by artificial intelligence (AI) capabilities, including generative AI features that can be embedded within applications to enable users to query data using natural language.
The integration ensures real-time insights and faster data-driven decisions, using which Zebra’s Workcloud Workforce Optimization Suite provides its customers with up-to-date, streamlined analysis and decision-making tools.
Strategy One also delivers security at scale with governance layers at every stage of development and deployment, ensuring robust data security.
Lastly, Strategy One’s cloud-native, microservices architecture ensures seamless performance, upgrades, and scalability.
The Impact
Switching to Strategy One has transformed the collaborative experience for Zebra Technologies and its clients.
The cloud-native platform has enhanced performance, providing quicker access to vital analytics, and reduced the necessity for custom report requests. This has allowed Zebra’s customers to manage their workforce optimization tasks more efficiently and with greater accuracy.
Customer satisfaction has soared due to the seamless integration of Strategy One into Zebra’s Workcloud suite, enabling decision-makers to handle large datasets swiftly and accurately.
The real-time insights provided by the generative AI capabilities have allowed Zebra's customers to make faster, data-driven decisions, accelerating business growth.
Going Forward
With Strategy One’s technological advancements, Zebra’s clients now benefit from faster, more efficient, customizable reporting and analytics.
Zebra is setting new standards in workforce optimization and demonstrating the power of modern, AI-driven solutions in enhancing business operations through its collaboration with Strategy.
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