Account unlock process through O365
1. Navigate to passwordreset.microsoftonline.com, enter your corporate email address (username does not work) and type in the characters in the picture, then click on "Next" button.
2. Select the option “I know my password, but still can’t sign in”, then click on "Next" button.
3. Open the Microsoft Authenticator application (MFA) on your mobile device and provide the verification code, or any other method you have set up, then click on "Next" button. Please note you may need to do a second verification step, depending on your account setup.
4. Your account is now unlocked.
Password reset process through O365
1. Navigate to passwordreset.microsoftonline.com, enter your corporate email address (username does not work) and type in the characters in the picture, then click on "Next" button.
2. Select the option “I forgot my password”, then click on "Next" button.
3. Open the Microsoft Authenticator application (MFA) on your mobile device and provide the verification code, or any other method you have set up, then click on "Next" button. Please note you may need to do a second verification step, depending on your account setup.
4. Provide a new password twice, then click "Finish" button.
5. Your new password has been now set.
